Privacy Policy

Angels- The Rider and their affiliates (including its parent company Lam Aid Ltd, referred to as (“we“, “us“, “our“) are committed to protecting and respecting your privacy and providing with the information, options and choices necessary for you to control how we use your information. This privacy policy describes how we collect and use personal information to provide services operated by or on behalf of us. This policy applies to users of our website (“Website” or “Site“) or mobile application (“App“). 

At Angles-The Rider website and mobile application, we are committed to maintaining the privacy of your personal information. This privacy policy describes the details of the information and the choices that are being made by you and online information activities being undertaken by you, by using Angles-The Rider website and mobile application. This Privacy Policy makes you aware of the type of information collection done by Angles-The Rider website and mobile application. 

This policy (together with our policies on ‘How we process your data’, ‘Cookies and other technologies’ and ‘to whom we transfer your data’) sets out:

  • Information we collect about you
  • How we use your information
  • Our promotional updates and communications
  • Who we give your information to
  • Why we need your information
  • How we protect your information
  • Cookies
  • Data transfer
  • Changes to this policy
  • Contact us

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By engaging with the Site and/or App, you acknowledge you have read and understood this privacy policy.

For the purposes of the data protection laws and directives applicable (the “Data Protection Law“), the data controller is:

  • Lam Aid Limited, 153 Boleyn Road, London E7 9QH, United Kingdom.

Information Collection

  • Information you give us:

This is information about you that you give us directly when you interact with us. This includes your profile information, login details, and other details required to create your registration with us.

This is information about you that you give us by filling in forms on the Site or App or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Site or App, subscribe to our service, search for a product, place an order on the Site or App, participate in discussion boards or other social media functions on or via the Site or App, enter a competition, promotion or survey, submit a query, and when you report a problem with the Site or App.

The information you give us may include your name (including account username), address (including the city you live in), e-mail address and phone number, financial and credit card information, personal description (including age and gender), photograph, login and password details. It may also include certain personal details of your emergency contacts that you add to your account, and whether you have a connection with others whose personal data we may collect or hold, for example family members and friends. We may also access contacts stored on your device in order for you to add them to your favourites or emergency contacts. Please note that we do not import or sync your contact with the Site/App.

You may also choose to share details of your membership in any loyalty programs with which we are partnered, including the date and expiry details of the membership, membership number and points/rewards accrued. We may also collect information from you to undertake market research and studies, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.

  • Information we collect about you from your use of the Site and/or App:

We will automatically collect information from you each time you visit the Site and/or use our App. This includes technical information, information about your visit, and your location data.

  • Technical information
  • Information about your visit
  • Location data
  • Transactional data

We collect information about how you use our Services, such as the types of content you view or engage with; the features you use or click on; the actions you take; the people or accounts you interact with; the content you post on the Services (including using device features such as cameras, microphones, and text entered when using the Services) where applicable; using and have last used our Services; and the time, frequency and duration of your activities.

Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information.

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team. It may also include reference numbers used when you book a service through the Site or the App, and details of what, how, when and where you have engaged in services which we provide or services procured or booked using our services. Where the Services allow you to call or text other users using the Services, the information may also include call and text information, including the date, time and duration of the calls and texts.

Location data – we collect information through the Site/App as to your real time location to provide location services where requested or agreed to by you in order to deliver content and services that are dependent on knowing where you are, such as allowing passengers to find drivers, allowing drivers to find passengers for pickup and allowing the App to calculate the fare applicable to your journeys. Please note that we only collect your live location on the Site/App if you specify in your setting that you would like us to “always collect” your location. If you have not specified this, we will not collect your live location unless you are accessing the Site/App or availing our services. This information is collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the Site/App. You may also feed in your location manually in the Site/App. You may turn off location access using your device or not provide us your location manually, however, please note that without the ability to collect your location we will not be able to provide you our services. For example, while riders may be able to manually enter their location information, they will not be able to use certain aspects of the Services such as sharing live locations with their emergency contacts, friends or family. However, please note that collection of location information is required for drivers. Location information is collected from every driver, even if the corresponding rider’s location sharing is turned off for that trip.

Device information i.e. the devices you use (mobile phones, computers, tablets, etc.) to access our services such as the hardware models, operation system information, hardware and software information and version, file names, language preferences, IP address cookie information, advertising identifiers, plugins, browser version, device settings, and mobile network information. We may also collect information about operations or actions performed on the device, such as mouse movements and whether a window is in the foreground or background. We may recognise your devices to provide you with personalised experiences and advertising across the services you use. Please see our policy on ‘Cookies’ for more information on how we use device information.

We may collect demographic data about you through surveys and feedbacks. You many opt to provide this information to us, and we will use this to provide better or new Services to you. We may also receive demographic data from our third party partners regarding you, which we may combine with the data you provide to us.

We will also collect information regarding complaints or requests you place with our Data Protection Officer, and may also receive details regarding such complaints or requests from third parties you may appoint or regulatory, judicial or administrative authorities.

Other than your locations and device information and transactional data, we do not link this automatically-collected data to personally identifiable information.

  • Information we receive from other sources.

This is information we receive about you:

  • if you use any of the other websites or apps we operate or the other services we provide.
  • from third parties through whom you are able to access or register for the services (e.g. where you are able to log in with a Google or Facebook account).
  • from third parties we work closely with.
  • where you request for Services for or on behalf of other users, or where you enable other users to request or receive Services for or on your behalf.
  • our identified third-party business partners through which you may create an account with such third party or with us, access or use our Services through this third party’s services, or avail of certain benefits, discounts or referral promotions for our Services through the third party’s services. We may integrate our APIs (Application Programming Interface) or access such third party’s APIs to facilitate the transfer of such data.
  • our vendors for certain services including background verification service providers, payment service providers, social media services, insurance services, and vehicle-related services.

Depending on the nature of your dealings with us or the services which we provide to you or which you may obtain or make available to others using our services, we may collect other types of personal data from third parties, including:

  • where you are involved in providing transport-related services, identification, taxation, government or regulatory identifier (such as drivers’ licence details), and vehicle and insurance details;
  • personal data relating to any complaints you make or are made about you, including recording of any calls in that regard;
  • personal data collected and held via financial or payment systems about the payment mechanism or method that you might use (including credit card details) and the payments you may make for our services or any services procured or booked using our services;
  • personal data collected by third-party marketing, survey and advertising service providers;
  • personal data provided to any partners through which you create or access your account for the services, such as employee information provided to companies engaging in our corporate or other services, payment providers, social media services, on-demand media or services integrated with our services, or other websites (such as search engines) with which our services have been integrated;
  • personal data which is accessible from your use of online sites or applications in which we have an interest or provide (such as messages for the purposes of issuing and receiving one time passwords and other device verification) and device-related or device-generated personal data. The latter might include your device details, device IDs, your location, network connections, network access and communication and session data. Location data may also be collected or derived from IP addresses, mobile numbers and network information.

How we use your information

We use information held about you in the following ways:

  • Information you give to us:
  • We will use this information to:
  • Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you and us including:
    • administering your account with us;
    • accessing and using our Services.
    • verifying and carrying out financial transactions in relation to payments you make through the Site and/or the App;
    • notifying you about changes to our service.
  • Provide you with information about our goods or services we feel may interest you, in our legitimate interests provided these interests do not override your right to object to such communications.
  • Ensure in our legitimate interests that:
  • content from our Site is presented in the most effective manner for you and for your devices.
  • we provide you with the information, products and services that you request from us.
  • Information we collect about you from your use of the Services

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To keep the Services safe and secure.
  • For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To improve the Services to ensure that content is presented in the most effective manner for you and for your computer/mobile devices.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • Information we receive from other sources

We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We collect your information that is necessary for extending the services available on our Angles-The Rider website and mobile application.

  • Your personal information that is being collected while you register or signup on our website or mobile app includes business name, your name, address, email id, contact number, and other information associated with your business such as business statutory details and registration number.
  • In certain instances, we might record the conversation between the clients as well as users (if required).
  • Moreover, additional information might also be collected by our clients regarding the paid services and we might ask you to provide your bank account number or other related information as well.
  • We might also collect information related to the user statistics that shall be stored by our clients like IP address, browser software, user behaviour patterns, OS, etc. such information can be collected for providing value-added services and enhanced user experience to you. The user gets authenticated after getting registered on our Angles-The Rider website or mobile app. Therefore, user information might be stored or saved, and processed whenever required for providing you the best services.

Information Usage and Purpose

The purpose for which information from the user is collected is due to following reasons:

  • For verifying the user registration, user eligibility, and identity.
  • For providing the website or mobile app services according to the user requirement.
  • To generate inquiries related to business and trade leads.
  • For enabling user communication in order to allow him/her to use business services.

We suggest you to be in touch with us through the provided email address in order to process your queries related to data processing, storing, and usage.

Note: If you do not provide your consent to process your data as above, then we might not allow you to provide you our Angles-The Rider website and mobile app services. 

Information Disclosure

For ensuring you to provide our Angles-The Rider website and mobile application services we might collect your personally identifiable information that shall be transferred to external service providers. Your personally identifiable information shall be shared with the following entities:

  • Service providers who are not restricted to provide customer services, cloud computing services, and payment services for facilitating the service requirements of the users.
  • Law enforcement agencies, regulatory bodies, or government as mandated under statutory enactment in order to verify the user identity, detection, prevention, investigation including prosecution, cyber-crimes, and punishments.

For such information disclosure, it has been confirmed by the receiving parties that:

  • The sensitive information gathered from the users for payment processes might be used for its sole purpose and that information will not be shared by any other user or publicly.
  • The user information collected through the Angles-The Rider website and mobile application should not be shared or disclosed that must abide by the Privacy Policy of this platform.
  • The user information shall be kept confidential and secured in a significant manner.

The user information being can be accessed by other users such as information related to products/services posted by merchants or shop owners.

Information Protection 

  • We strive to protect the information of the users, although we do not ensure the security of the information transmitted by the users to use as 100% assurance of data security is not provided over the internet regarding data transmission.
  • Being a registered user on the Angles-The Rider website or mobile app, we recommend you to never disclose your login credentials to anyone and other related information. Moreover, you are also recommended to never share your bank details with anyone as we never ask for the same.
  • Along with this, we will not be responsible to secure the user information stored on the user's device as such devices can be set to remember the password, and hence in such case, it is the sole responsibility of the user to secure his/her personally identifiable information.

Cookies

We might use cookies, pixel tags, mobile device IDs, etc. in order to gather the information regarding the use of the website and track user visits. Moreover, we use cookies in order to recognize the browser software being used by the user so that we can provide personalized and customized features on that browser software.

Data Transfer

The user information is collected by us that might be used for storing, transferring, and providing our website or mobile app services. We ensure you to protect your information as discussed in the Privacy Policy.

Changes in Privacy Policy

Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. To the extent permitted under applicable law, by using our services after such notice, you acknowledge and accept our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

Questions

For any questions or queries, please feel free to contact us email id 

support@angelsonline.uk